How much do you charge for shipping?

We provide FREE SHIPPING ON ORDERS OVER €100, which includes a tracking number. This is part of our continued commitment to provide the best customer service and ensure 100% satisfaction for every order made from our store.

How do I check the status of my order?

You can check the status of your order by clicking here. You will be receiving an email containing your order's Tracking Number details after your order is placed in our store. In the event that you fail to receive an email containing this information. Please feel free to send us a follow-up email at our Customer Support Email address and include your order number in the email so we can assist you quickly.

How long does the delivery take?

We ship your package(s) from The Netherlands.

Delivery Rate(s);

Netherlands: 1 Day
United States: 4-9 Days
Ireland & UK: 5-7 Days
France: 2-4 Days
Spain: 3-5 Days
Germany: 2-3 Days
Canada: 4-9 Days
Australia: 6-12 Days
Russia: 5-13 Days
Turkey: 5-14 Days

If you want to learn exact delivery days of your country, please email us at with your orer number.

If your order hasn’t arrived within the given time frame, please contact our support team at so we can further assist you.

What is your refund/returns policy?

A full refund or replacement will be given for items that are not received or lost in transit. Returns can also be made within 14 days after you receive your order. Errors made by customers when providing shipping information and sizing details on their order/s that result to missed parcel deliveries or wrong size are excluded in the refund. For more information about eligibility and exclusions of order refund policy, please check our Refund section by clicking here.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).  

Where are we based?

We are located in The Netherlands.

We ship our products from our warehouse in the Netherlands.

Do you deliver products internationally?

Yes, we do. Mach One has been successful in processing and shipping orders from customers around the globe on a daily basis that most of our patron customers are located internationally.  

Payment Methods?

Currently we accept Credit Card (Visa, Mastercard, Maestro and American Express), PayPal, iDEAL, Bancontact, Apple Pay, Google Pay and Shop Pay. Unfortunately we do not provide "Cash On Delivery" payment method. Please be assured we will provide tracking number for all orders to ensure delivery.

I've put a wrong shipping address and/or picked a wrong size. Can I change it?

Please email us right away at indicating your Order Number so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can still make changes.

Incorrect shipping address: It is a must that you contact us right away. We process and ship each order almost instantly, so if your order happens to be dispatched already, we won’t be able to grant your request. 

Incorrect size/colour/model: Given that the item is already shipped out, we can't make amends for it. Once you receive the product, please send us an email at stating that you have received it. We will let you ship it back to us so we can exchange it for the correct item that you want. Check the refund policy for more information.

To be eligible for a return/exchange: The item must be unused and in the same condition that you received it and must be in the original packaging including the proof of purchase.Check the refund policy for more information.

How secure is my personal information?

Mach One values and protects your information as much as it values the name and business. Your information will be kept in our database for the reference purposes only and will not be given to anyone or anything that isn’t linked to our shop. Our website is using the best SSL certificate which is required on all online processing payments, so you will be assured that your purchase is secure and safe.